T & C's

Terms of Trade 

WE USE ARAMEX COURIERS

We will do our very best to deliver on an agreed date, but such a date is not a condition of sale. Some delays may happen in regards to delivery time due to unforeseen circumstances and plants will be delivered as soon as possible after the agreed date when it is safe to do so. We cannot be responsible for delays in the Aramax network and/or adverse weather events that hold up deliveries. 

Please contact us here if you have not received a shipping notification for your order.

Terms and Conditions

1. Payment is requested after confirmation of an order and prior to plants being dispatched. Please pick your preferred Freight or pickup option on checkout. Some freight options may incur additional charges depending on the orders delivery address and/or number and mix of plants. We will notify you if there are any changes. All prices are GST exclusive and payment is considered acceptance of our terms and Conditions.

2. We take the utmost care to ensure plants are of good quality, appropriate to their intended usage, and are true to name and description. However, no warranty, express or implied, is given on quality, name or description, and we give no guarantees regarding future growth or performance of the plants once they leave our nursery. We are very happy to help with any questions relating to plant care and maintenance.

3. Our responsibility for the plants ends upon collection of the plants from the nursery, or upon dispatch to the courier. If there is no-one home plants will be left where you instruct us to leave them or in a place under cover if possible. Plant Rescue NZ does not take responsibility for any plants missing/lost/damaged after they have left our nursery.

4. The cost of plants does not include packaging or delivery. This should be arranged at the time an order is confirmed. We will not be responsible for debts incurred to other carriers.

5. Plants should be checked carefully on delivery. Complaints regarding inferior quality or deficiency should be made within 48 hours and we will investigate these and undertake to remedy any problems at our discretion. No goods will be accepted for return without prior written consent. 

6. Where another carrier/freight company/courier has sent your order/plants, claims should be made directly to them for any goods lost or damaged in transit as Plant Rescue NZ will not be held responsible for their mistakes. If your plants do arrive damaged or dead please take a photo straight away for proof to give to the courier company. 

7. Quotations remain valid for 1 month unless otherwise specified, but plants will be held only for confirmed orders that have been paid with a non-refundable deposit. 

8. If an order is cancelled after confirmation of the order, at our discretion will incur a 20-40% service and/or loss charge to cover expenses incurred and this will be deducted off any refund given. Please allow up to 7 days for a refund. We cannot cancel an order once it has been dispatched. You are still liable to pay the full balance of the order.

9. Once an order is confirmed, plants will be held and maintained by us for up to one month. Thereafter we reserve the right to charge a holding fee. While we will do our best to look after the plants, we cannot guarantee their continuing quality. Unless such a holding period is negotiated and agreed to in writing, we reserve the right to sell the plants on to another customer. 

10. In some circumstances you can make a deposit to purchase/hold your order. This is Non-refundable

11. We will do our very best to deliver on an agreed date, but such a date is not a condition of sale. Some delays may happen in regards to delivery time due to unforeseen circumstances and plants will be delivered as soon as possible after the agreed date.

12. We will not be liable if, due to events beyond our control and we are unable to provide the plants ordered. 

13. No liability will be taken for indirect or consequential losses suffered by you or any other third party.

No Hassle Returns

We are happy to exchange or refund products within 7 days provided that the product is returned with a valid invoice or delivery docket, and;

• is unopened and/or unused

• in original condition and packaging

• includes all accessories if applicable

• is not a customised or special order item

Customised products, which include products cut, made-to-measure, special order or mixed to specific requirements, cannot be refunded or exchanged.

Clearance/Sale items cannot be returned or exchanged.

We will refund to your original payment method where possible or, we can issue you a Gift Card for the sum equal to the cost of the product less handling and any delivery or returns costs.

Faulty Goods

If a problem occurs with a product purchased please courier it back to us with your proof of purchase within 7 days. We will either repair, replace or provide you with a refund, as set out in the Consumer Guarantees Act.

THANK YOU FOR READING OUR CONDITIONS OF SALE. THANK YOU FOR YOUR CONTINUED SUPPORT FOR UP-CYCLING PLANTS AND ANYTHING TO DO WITH GARDENS. 

YOUR SUPPORT HELPS MAKE OUR PLANET A BETTER PLACE :-)